Vietnam Airport Meet and Greet: How It Works and What to Expect

A meet and greet service means a member of staff is waiting for you at the airport, holding a sign with your name, and stays with you through the airport formalities. In Vietnam, where airports are busy and signs are not always easy to follow after a long flight, it is one of the simplest ways to make your arrival or departure calm and predictable.

This guide explains how Vietnam airport meet and greet works with Vietnam Airport Assistance: where you meet our staff, what they do for you, and how to choose the right level of service.

What Is Airport Meet and Greet?

Meet and greet is a personal airport assistance service. Instead of finding your own way through the terminal, you are met by a local coordinator who knows the airport, speaks English and guides you step by step. It is usually combined with fast track, which lets you use a priority lane at passport control instead of the general queue.

Where Will You Meet Our Staff?

The meeting point depends on the package you choose and is confirmed in your booking:

• Normal and VIP Arrival Fast Track: before the immigration area, after you leave the aircraft.
• VIP Plus Arrival: before the immigration area, with a higher-priority lane at passport control.
• VIP B and CIP Arrival: right at the aircraft door (aerobridge).
• Departures: at the designated terminal drop-off point.

Look for a staff member holding a sign with your name. If you cannot see them, stay at the meeting point and message us on WhatsApp at +84 399 161 166 or +84 981 639 686.

How Arrival Meet and Greet Works

1. You land. We track your flight, so a delay does not affect your booking.
2. We meet you at the meeting point for your package, with your name on a sign.
3. Passport control: we take you to the fast track or priority lane.
4. Baggage: with VIP Fast Track and higher, we help you collect your bags at the belt.
5. Customs and exit: we escort you to the arrival hall to meet your driver, or with CIP, to your private car.

How Departure Meet and Greet Works

1. We meet you at the terminal drop-off point.
2. Check-in: with VIP Departure and higher, we assist at the airline counter (subject to airline availability). With Normal Departure Fast Track you check in yourself.
3. Fast track: priority lanes at passport control and security.
4. To your gate: we escort you to your boarding gate or airport lounge if you have booked one.

What Is Included at Each Level

• Normal: meet and greet, fast track lane at passport control.
• VIP: adds baggage help and an escort to the arrival hall.
• VIP Plus: higher-priority immigration lane, baggage help and escort.
• VIP B: meet at the aircraft door and the top-priority lane.
• CIP: aircraft-door meet and greet, top-priority immigration, bags and customs handled, and a private VIP car to your hotel.

See prices for every airport in our Vietnam airport fast track price guide.

Airports Where Meet and Greet Is Available

• Hanoi – Noi Bai (HAN)
• Ho Chi Minh City – Tan Son Nhat (SGN)
• Da Nang (DAD)
• Cam Ranh – Nha Trang (CXR)
• Phu Quoc (PQC)

Tips for a Smooth Meet and Greet

• Book at least 24 hours before your flight and double-check your flight number.
• Save our WhatsApp number before you fly and turn on roaming or airport Wi-Fi when you land.
• Have your passport and travel documents ready before you reach passport control.
• Tell us in advance if you are travelling with young children, elderly parents or a lot of luggage.

Frequently Asked Questions

What if my flight is delayed?

We monitor scheduled flights and adjust the meeting time at no extra charge.

Do you operate at night?

Yes. We serve flights 24/7, including late-night arrivals and early-morning departures.

Is tipping expected?

No. Tipping is not required. If you received great service, a tip is welcome but entirely at your discretion.

Can I book meet and greet for someone else?

Yes. Enter the traveller’s name and flight details when booking, and add your own contact details so we can keep you updated.

Ready to book? Book arrival meet and greet or departure meet and greet. For a wider overview, read our complete guide to Vietnam airport assistance.