Travelling through a busy airport is hard enough on your own. With young children, elderly parents or a family member who tires easily, long queues and unfamiliar terminals can quickly become exhausting. Airport assistance in Vietnam is designed to take that pressure off, so your family can move through the airport together, at a comfortable pace, with someone local by your side.
Common Challenges for Families and Older Travellers
- Long waits at passport control after a long-haul flight.
- Keeping children and luggage together in a crowded terminal.
- Long walking distances between the aircraft, immigration and baggage claim.
- Finding the right counters, lanes and exits in an unfamiliar airport.
- Late-night or early-morning flights when everyone is tired.
How Airport Assistance Helps Your Family
- A personal coordinator meets you with a name sign and stays with your group through the formalities.
- Fast track or priority lanes at passport control, so children and older travellers spend less time standing in line.
- Help with baggage at the belt and an escort to the arrival hall (VIP Fast Track and higher).
- Departure support with check-in assistance (VIP and higher) and fast track through passport control and security to your gate.
- 24/7 service, so late arrivals and early departures are covered.
Which Package Suits Families and Seniors?
Our VIP Plus package is designed with families, elderly travellers and business guests in mind: a higher-priority lane at passport control, baggage help and an escort to the arrival hall. If you want the shortest possible walk, VIP B and CIP start right at the aircraft door, and CIP includes a private car to your hotel.
Compare all packages and prices by airport in our Vietnam airport fast track price guide.
Travelling With Children
- Child prices, where offered, are shown during booking.
- Passengers under 18 must travel with a parent or responsible adult.
- Pack snacks, water and a change of clothes in your hand luggage; formalities can take time even with fast track.
- Ask your airline about its rules for strollers and car seats before you fly.
Travelling With Elderly Parents or Reduced Mobility
Wheelchair assistance at Vietnamese airports is provided by the airlines, so please request it directly with your airline when you book your flight. You can book our fast track and meet and greet alongside it: our coordinator meets you at the agreed meeting point and guides your group through the rest of the airport.
- Request airline wheelchair assistance when booking your flight.
- Keep medicines and important documents in hand luggage.
- Tell us in advance about any special needs, so we can plan the meeting point and timing.
Travelling as a Group
Prices are per person. For groups of 10 or more passengers, please contact us in advance so we can confirm staff and arrangements for everyone.
How to Book for Your Family
- Choose arrival, departure or connection assistance.
- Enter your flight details and the number of passengers.
- Pay online by card or PayPal and receive your confirmation.
- Meet our staff, who will hold a sign with your name.
Plans change easily with children. You can change your booking free of charge up to 2 hours before the service time, and cancellations more than 48 hours ahead are fully refunded. See our cancellation and refund policy.
Frequently Asked Questions
Can you provide a wheelchair?
Wheelchairs are provided by the airline. Request one when you book your flight, and add our service for meet and greet and fast track.
Do children need their own booking?
Every passenger is included in the booking. Child prices, where offered, are shown during booking.
Which package is best for elderly parents?
VIP Plus is a good balance of priority and support. If you want to minimise walking, VIP B and CIP meet you at the aircraft door.
Learn more about how our meet and greet service works, what to expect in the Vietnam airport arrival process, or read our complete guide to Vietnam airport assistance.
