Vietnam Airport Assistance
How It Works
VAA (Vietnam Airport Assistance) guarantees a seamless journey from the moment you touch down in Vietnam. We provide support for Vietnam Airport Assistance, security, and immigration checks, meeting you at the air bridge or terminal entrance. Our agent guides you through each step, ensuring a trouble-free experience. You will be escorted through customs and directed to your chauffeur or hotel representative, guaranteeing a swift and relaxed arrival.
ARRIVAL
NORMAL . SERVICE
With our Normal Fast Track Airport Arrival service, you will be met at the air-bridge or wherever you enter the terminal building, escorted through on arrival support, security, and immigration checks.
VIP . SERVICE
With our VIP Airport Arrival Service, you will be met before
Immigration Area or Visa Landing Area, support you to complete your visa stamping procedure (if necessary), escorted through Passport Control Queue, security, assisted in identifying and retrieving your checked bags, escorted through customs checks, and driven to your
driver, car, or hotel representative.
VVIP . SERVICE
With our VVIP Airport Arrival Service, you will be met at the aircraft gate (in the condition that your airline is a reputable airline that has an aerobridge from airplane to arrival terminal hall), escorted through private line of Visa processing, security, and immigration checks, assisted in identifying and retrieving your checked bags, escorted through customs checks, and driven to your driver, car, or
hotel representative.
CIP . SERVICE
With our CIP Airport Arrival Service, you will be met at the aircraft gate, private car transfer will take you to the private door to Arrival Hall (if your flight has a bus transfer), escorted through private line of Visa processing, security, and immigration checks, assisted in identifying and retrieving your checked bags, escorted through customs checks, and driven to your driver, car, or hotel representative.
DEPARTURE
Customers of VAA are provided with comprehensive support throughout their departure, covering all aspects of their journey from the moment they arrive at the airport until their flight is in the air. As soon as you step foot in the airport, your personal airport agent will be waiting at the curbside to offer their assistance.
VIP DEPARTURE
With our Normal Fast Track Airport Departure service, you will be met at the Column Number 4, Level 2, International Departure Hall, or wherever you enter the terminal building (as your estimated time and location). You will check-in by yourself. Our staff will escort you through customs and immigration lines.
VIP DEPARTURE
Opt for our VIP Vietnam Airport Assistance (VAA) Departure service, and you will be met at the designated meeting point or a location that suits you, based on your estimated time and location. Our service begins with assistance for your luggage as you navigate through airport security, check-in, customs, and immigration. Finally, we will transport you to your airline, member lounge, and/or the boarding gate for your flight.
Your Departure experience will encompass:
- Meeting and assistance at the curbside, right outside the terminal.
- Baggage Porters (if previously arranged) to collect your bags and transfer them to the check-in counter.
- Pre-check-in service (subject to airline policies) with arrangements for preferred seats.
- Streamlined procedures for check-in and security.
- Escort to the lounge and the aircraft gate when you’re ready to board.
This ensures a departure experience that is free from hassle and ensures comfort for travelers using Vietnam Airport Assistance .
VIP CONNECTING FLIGHT SERVICE
We simplify your transitions between flights or airport zones, offering assistance with transfers between international flights, domestic flights, or a combination of both.
You will receive a warm welcome at the arrival gate from our VAA team and be guided through the airport to the baggage area. There, our porter will be ready to handle your luggage. You’ll breeze through security and have the option to relax in a lounge, if one is available. When it’s time to board your plane, our team will ensure you reach the gate smoothly.
BAGGAGE PORTERS
Whether you’re traveling with just one suitcase or a collection of bags, our porters are here to take the load off your shoulders. This tailored service, whether for check-in or transferring your bags from baggage reclaim to your transport, can be conveniently booked online through Our Airport Concierge.
HOW TO BOOK ?
STEP 1:
You can complete the form below with your accurate personal details, including your full name, flight number, departure and arrival times (GMT+7), a copy of your passport, visa confirmation, or send your request via email with the mentioned information. If there are any changes, kindly inform us 48 hours prior to your departure from your country. We are available around the clock, seven days a week.
STEP 2:
Once you’ve submitted your application with payment, we will send an email to confirm your booking. The service will be arranged accordingly.
CAR PICK-UP SERVICE
If you’ve had a long flight and want to get to your hotel promptly for a refreshing start to your vacation, consider our car pick-up service.
We offer inter-terminal transfers as well as private transportation to and from the city center. Choose from a selection of executive cars to ensure a seamless journey beyond the airport. For a personalized quote, please don’t hesitate to contact us, or you can review our pricing below.
WHY USE A CAR PICK-UP SERVICE?
- You may be fatigued from your flight and desire to relax in a luxurious, comfortable car with a pleasant ambiance, driven directly to your hotel. We can provide a private car with such features within minutes of your airport arrival.
- It’s incredibly convenient, particularly for group travelers. You can request a car with seating to accommodate your group size.
- With our well-trained, considerate, and professional chauffeur team, you can move from the airport to your hotel with peace of mind.
- A notable advantage of our car pick-up service is its cost-effectiveness, offering a fixed price with no additional charges based on distance (kilometers) or time (minutes). Our priority is to ensure a safe and reliable transfer from the airport to your specified city destination. Please click here to review our pricing.
HOW TO REQUEST THE CAR PICK-UP SERVICE?
Complete the form below with your accurate personal information, including your full name, arrival date and time (GMT+7), flight number, and phone number. Alternatively, you can send your request via email with the provided information. If there are any changes, kindly inform us 48 hours prior to your departure from your country. We operate around the clock, seven days a week.
Refund policy: To serve you better, please notify us of your flight details at least 48 working hours before your departure. A refund will not be issued if we do not receive your confirmation.
WHO SHOULD CONSIDER VAA?
- Businessmen
- Elderly and Infants
- Pregnant Women
- Travelers with tight layovers
- Group travellers
- Others
ADVANTAGES OF USING VIETNAM AIRPORT ASSISTANCE (INCLUDED IN YOUR ARRIVAL EXPERIENCE):
- Expedited services with no waiting in lines
- Personalized meet and greet at the Arrival Terminal
- Visa stamping at the landing visa counter without queuing
- “Fast track” immigration assistance
- Baggage porter services available on request
- Executive car services (if booked) waiting outside the arrivals terminal for minimal wait times
- Customizable services tailored to your needs.